PsychologyPrep
Return & Refund Policy
Last updated: March 2025
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Overview
PsychologyPrep offers digital subscription and course access. Because our products are digital and consumed upon access, we apply the following return and refund rules. All payments are processed through our secure payment gateway; refunds, when approved, will be credited through the same channel (e.g., original payment method or bank account as per gateway and bank policies).
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Subscription Refunds
For subscription plans (e.g., Lite, Elite):
- Within 1 day of purchase: You may request a full refund if you have not substantially used the platform (e.g., completed more than one full-length test or downloaded bulk materials). If you cancel within this 1-day window, it will be applied to stop future charges. We will process the refund to the original payment method. Processing may take 7–14 business days depending on the payment gateway and your bank.
- After 1 day: No refund is offered for the current billing period. Cancellation after 1 day may still allow charges for the current period, and refunds are not guaranteed.
- Refunds for annual plans, if permitted within the 1-day window, will be prorated or full as per our discretion and the extent of use.
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Payment Gateway and Refund Processing
We use a third-party payment gateway to accept UPI, cards, net banking, and other methods. When a refund is approved:
- Refunds are initiated through the same gateway. The amount will be credited to the original payment method (card/UPI/bank account) as per the gateway's and bank's timelines.
- Typical refund processing time is 7–14 business days. Delays can occur due to banks or the payment gateway; we are not responsible for such delays but will assist in follow-up where possible.
- If a refund is credited to your account but you still see a charge, it may be a temporary hold; please wait for the full processing period or contact your bank. For gateway or transaction-specific issues, contact us with your transaction ID and we will coordinate with the payment provider.
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Failed or Duplicate Payments
If a payment failed but was debited, or if you were charged twice for the same product, contact us with the transaction ID and screenshot/receipt. We will verify with our payment gateway and arrange a refund or adjustment as applicable. Disputes or chargebacks may result in account suspension until resolved.
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No Refund Circumstances
We do not offer refunds: (a) after the 1-day window for subscriptions, (b) for one-time purchases of digital content once access has been granted and used, (c) for subscription periods that have already been fully used, or (d) where we detect abuse, fraud, or violation of our Terms.
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How to Request a Refund
Send a refund request from our Contact page with: your registered email, order/transaction ID, reason for refund, and (if applicable) proof of duplicate or failed payment. We will respond within 5–7 business days and process eligible refunds as per this policy.
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Changes to This Policy
We may update this Return & Refund Policy from time to time. The version on this page applies to purchases made after the "Last updated" date. For purchases made before that, the policy in effect at the time of purchase applies.